Hydrating Toner

Return & Refund Policy

At FellySaas Skincare, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help!

Eligibility for Returns:

• Products must be returned within 30 days of purchase.
• Items must be unused, unopened, and in their original packaging.
• For hygiene reasons, we cannot accept returns of opened or used skincare products unless they are defective or damaged during shipping.

Non-Returnable Items:

• Gift cards
• Sale or clearance items (unless faulty)

Refund Process:

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed to your original payment method within 5-10 business days.
• Please note that shipping costs are non-refundable.

Damaged or Defective Products:

If your product arrives damaged or defective, please contact us within 7 days of receiving your order. We will gladly replace the item or issue a full refund.

How to Start a Return:

• Email us at info@fellysaas.com with your order number and reason for the return.
• We will provide you with a return authorization and shipping instructions.
• Customers are responsible for return shipping costs unless the product was damaged or defective.

Contact Us:

If you have any questions about our return and refund policy, feel free to contact us at info@fellysaas.com

Shipping Policy

Thank you for shopping with Felly Aesthetics. We are committed to delivering your skincare products in a timely and secure manner. Please review our shipping policy for more details.

Domestic Shipping (United Kingdom)

• Standard Delivery:

  • Delivery Time: 3–5 business days
  • Cost: £3.99 or Free on orders over £50

• Express Delivery:

  • Delivery Time: 1–2 business days
  • Cost: £7.99

International Shipping

• Standard International Delivery:

  • Delivery Time: 7–14 business days (depending on location)
  • Cost: £15.99

• Express International Delivery:

  • Delivery Time: 3–7 business days (depending on location)
  • Cost: £25.99

Please Note: International orders may be subject to customs fees or taxes, which are the responsibility of the customer.

Order Processing

• Orders are processed within 1–2 business days (excluding weekends and holidays).
• You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Partners

• We work with trusted carriers like Royal Mail, DPD, and DHL to ensure your orders are delivered safely.

Tracking Your Order

• All orders include tracking information. You can track your package via the link provided in your shipping confirmation email.

Delivery Issues

• If your package is delayed or lost, please contact us at info@fellysaas.com.
• We are not responsible for delays caused by carriers or customs processes.

Returns

For details about returning products, please refer to our Return & Refund Policy.